FAQ

A. We will replace it. Please contact us within 5 days of receiving the item.
*If you contact us after that time, we may ask you to pay the shipping charges when exchanging the item .
It will be easier if you contact the delivery company.
In the unlikely event that the delivery company is unable to assist you, please contact us using our inquiry form to let us know. We will try to replace the product, although it may take some time.

A. Please make sure that you have registered the correct email address. Emails may have arrived in your "spam" folder. Also, if you have specified domain reception, please allow "ohtabooks.com".
*In addition to notification of order and shipping completion, we will contact you by email if there are any notifications about shipping delays or address confirmation. Please make sure you receive these emails .
*There have been cases where emails cannot be sent or received using mobile carrier email (such as docomo). We recommend using PC email services such as gmail or yahoo!

A. We only accept changes to pre-ordered items.
Please contact us as soon as possible using the "Inquiry" form, including your order number and correct shipping address information . We cannot respond if it is less than five business days before the release date.

A. Please check the refund policy and then contact us using the inquiry form , including your order number.

A. Please check your order confirmation email to make sure there are no mistakes in the shipping address. For pre-ordered items, please check the "estimated shipping date" on the product page.
*If the product is returned and needs to be re-shipped due to customer reasons such as incorrect address entry or absence, we will re-ship the product to you cash on delivery.

Please note that the tracking number issued by the delivery company may be valid for up to three months. Once this period has passed, tracking will no longer be possible.

A. If you add multiple items to your cart at the same time and proceed with the purchase, and there is a pre-order item, the entire set of ordered items will be shipped together on the scheduled shipping date.
If you would like them shipped separately, please place separate orders.
*Please note that in rare cases, we may split your order into multiple shipments due to our company's circumstances.

A. We are unable to provide gift wrapping. Thank you for your understanding.

A. Please note that we do not accept requests regarding the content of the signature unless otherwise stated on the product page.

A. Currently, it is not possible to specify the delivery company. Thank you for your understanding.

A. Please contact us using the "Inquiry" form . Please note that customers who have items scheduled for shipping cannot cancel their membership to prevent shipping accidents. Please contact us after receiving the items.

A. Currently, we are unable to ship overseas, with the exception of some products . Thank you for your understanding.