FAQ

A. We will replace it. Please contact us within 5 days of arrival.
※If you contact us after this period, you may be asked to pay for shipping via cash on delivery for the exchange.
It is smoother to contact the delivery company directly.
If the delivery company is unable to assist you, please contact us via our inquiry form with details. It may take some time to process the replacement, but we will assist you.

A. Please check if you have registered with the correct email address. The email might be in your "spam folder". Also, if you have set up domain-specific reception, please allow "ohtabooks.com".
※In addition to order and shipping completion notifications, we will notify you by email for any other communications such as shipping delays or address confirmations. Please ensure that you can receive emails.
※There are cases where emails cannot be sent or received with mobile carrier emails (e.g., docomo). We recommend using PC emails such as Gmail or Yahoo!

A. Please contact us via the "Contact Us" form. Please provide your old email address or order number, and the new email address you wish to change to in the inquiry details field.

A. We only accept changes for pre-order items.
Please contact us via the "Contact Us" form as soon as possible, including your order number and the correct shipping information. We cannot accommodate changes if it's less than 5 business days before the release date.

A. Please check our refund policy and then contact us via the inquiry form with your order number.

A. Please check your order confirmation email to ensure there are no errors in the shipping address. If it's a pre-order item, please check the "scheduled shipping date" listed on the product page.
※If the item is returned and requires reshipment due to customer-related reasons such as an incorrect address or absence, we will reship it via cash on delivery.

Additionally, please note that the tracking number issued by the shipping company may only be valid for about three months. We may not be able to track it after this period.

A. If you purchased items by adding them to your cart simultaneously and there was a pre-order item, all items will be shipped together on the scheduled shipping date.
If you wish to have them shipped separately, please place separate orders for each item.
※In rare cases, we may split shipments due to our own circumstances. We appreciate your understanding.

A. We do not offer gift wrapping. Thank you for your understanding.

A. Unless stated otherwise on the product page, we do not accept requests regarding the content of autographs. Thank you for your understanding.

A. Currently, you cannot specify the delivery company. Thank you for your understanding.

A. Please contact us via the "Contact Us" form. Please note that customers with pending shipments cannot unsubscribe to prevent shipping accidents. Please contact us after your item has arrived.

A. While our store does not directly handle international shipping, customers residing outside Japan can use the cross-border shipping service "ZenMarket" for international delivery.
Supported countries: 175 countries
Track record: USA, Taiwan, Germany, South Korea, Australia, New Zealand, Italy, Hong Kong