FAQ

A. We will replace it. Please contact us within 5 days of arrival.
※If you contact us after this period, you may be requested to pay for shipping cash on delivery when exchanging the item.
It will be smoother if you contact the delivery company.
In the unlikely event that the delivery company cannot assist you, please contact us via our inquiry form, stating the situation. It may take some time for the replacement, but we will handle it.

※Acrylic products come with a protective film, so please peel it off before use.

A. Please check if you have registered with the correct email address. It may be in your "spam folder" or similar. Also, if you have set up domain-specific reception, please allow "ohtabooks.com".
※In addition to order and shipping completion notifications, we will send emails for important updates such as shipping delays or address confirmations. Please ensure that you can receive emails.
※There have been cases where emails cannot be sent or received with mobile carrier emails (e.g., Docomo). We recommend using PC emails such as Gmail or Yahoo!.

A. We only accept changes for pre-order items.
Please contact us via the "Contact Us" form as soon as possible, including your order number and the correct shipping address information. We cannot process requests received within 5 business days of the release date.

A. Please check our refund policy and then contact us via the inquiry form with your order number.

A. Please check your order confirmation email to ensure there are no errors in the shipping address. For pre-order items, please check the "Estimated Shipping Date" on the product page.
※If the item is returned and requires re-shipment due to customer reasons such as an incorrect address or absence, we will re-ship it cash on delivery.

Also, please note that the tracking number issued by the shipping company may only be valid for about three months. After this period, it may no longer be possible to track the item.

A. If you purchase items at the same time by adding them to your cart, and there is a pre-order item among them, all items in your order will be shipped together on the estimated shipping date.
If you wish to have them shipped separately, please place separate orders for each item.
※In rare cases, we may split shipments due to our own circumstances. We appreciate your understanding.

A. We do not offer gift wrapping. We appreciate your understanding.

A. Unless otherwise stated on the product page, we do not accept requests regarding the content of autographs. Thank you for your understanding.

A. Currently, you cannot specify a shipping carrier. We appreciate your understanding.

A. Please contact us via the "Contact Us" form. However, customers with pending shipments cannot unsubscribe to prevent shipping accidents. Please contact us after your item has arrived.

A. Currently, we do not support international shipping except for some products. We appreciate your understanding.